Terms & Conditions

These Terms and Conditions ("Terms") govern access to and use of the Drivaroo website, mobile experiences, and related services (collectively, the "Platform") operated by Drivaroo Pty Ltd (ACN 698 225 857) ("Drivaroo", "we", "us", "our").

By accessing or using the Platform, including browsing listings, creating an account, publishing a listing, messaging another user, using AI or lookup tools, or subscribing as a dealer, you agree to be bound by these Terms, our Disclaimer, and our Privacy Policy. If you do not agree, you must not use the Platform.

We may update these Terms from time to time. The Last updated date at the top of this page shows when they were last revised. Continued use after changes are published constitutes acceptance of the updated Terms.

Drivaroo provides an online marketplace that helps private sellers, dealers, and buyers discover vehicle listings and communicate. We are not a motor dealer, broker, auctioneer, financier, insurer, retailer, or agent for any user unless we expressly say otherwise in writing.

We do not sell vehicles to end consumers. The person or business advertising a vehicle on the Platform (the seller) is the party offering the vehicle to potential buyers. Any contract for the sale of a vehicle is solely between that seller and the buyer, not Drivaroo.

Any agreement to buy or sell a vehicle is solely between the relevant buyer and seller. Drivaroo does not take title to vehicles, hold deposits in trust for transactions, guarantee delivery, or complete registration transfers on your behalf unless we separately offer and you accept a specific paid service that says otherwise.

We do not guarantee that any listing is accurate, complete, available, roadworthy, free of encumbrances, or lawfully offered. We do not independently verify listing details for buyers. Buyers must exercise their own due diligence before relying on any listing or contacting a seller.

Drivaroo is independently designed and operated. Display of a listing, seller badge (such as Dealer or Private), featured placement, search ranking, integration label, or workflow does not constitute our endorsement, recommendation, verification, or warranty of that seller, buyer, vehicle, provider, or price.

We do not represent that we have verified identity, dealer licences, ABNs, ownership, odometer readings, accident history, finance owing, roadworthiness, or any other fact stated in a listing unless we clearly state that a specific verification has been completed.

Third-party names, vehicle makes, model names, finance providers, insurers, software providers, and other marks belong to their respective owners. They are used only for identification or user-entered listing context. Drivaroo is not affiliated with, endorsed by, sponsored by, or a copy of any competitor, manufacturer, dealer network, finance provider, insurer, or marketplace unless we expressly state a written relationship.

We may remove or refuse content that breaches these Terms or applicable law, but we are not obliged to monitor all content and we do not guarantee uninterrupted removal of non-compliant material.

Australian Consumer Law (ACL) and other laws may give consumers non-excludable rights and guarantees when they acquire goods or services, including motor vehicles, from sellers who are suppliers under the ACL (for example, many motor dealers, and in some circumstances other sellers).

Those rights are between the consumer and the seller who supplies the vehicle, not Drivaroo, unless Drivaroo directly supplies you a paid service (such as a subscription or listing fee) in which case ACL rights may apply to that service from us to you.

Because Drivaroo is not the seller of vehicles to end consumers, we are not the supplier of a listed vehicle for ACL purposes in respect of that sale. Your ACL rights in relation to a vehicle (where they apply) are against the seller who advertised it, not against Drivaroo.

Nothing in these Terms, our Disclaimer, or any other Platform text excludes, restricts, or modifies any consumer guarantee, right, or remedy under the ACL or other applicable law that cannot lawfully be excluded, restricted, or modified by agreement. We do not ask you to waive, and you do not waive, any such non-excludable rights.

If you are a consumer and you have a dispute about a vehicle you purchased or were offered, you should pursue that dispute with the seller in the first instance. You may also contact your state or territory consumer affairs agency or the ACCC for general information about your rights.

You must provide accurate registration, identity, contact, dealer, billing, and business information and keep your login credentials secure. You are responsible for activity on your account unless you notify us promptly of unauthorised access.

You must be at least 18 years old and have legal capacity to enter binding contracts to use the Platform for buying, selling, subscribing, messaging, or submitting enquiries.

You must not impersonate another person, misrepresent your relationship with a dealer or provider, use false buyer details, harvest user information, or use the Platform for phishing, fraud, spam, harassment, or unlawful activity.

We may suspend or terminate accounts that breach these Terms, pose risk to other users, damage Drivaroo's systems or brand, or are required by law.

Sellers warrant that they have authority to advertise the vehicle, that listings are not misleading or deceptive, and that they will comply with applicable laws (including advertising, pricing, privacy, spam, and motor industry rules that apply to them).

All information in a listing, including description, price, photos, odometer, specifications, history, condition, finance figures, and seller contact details, is provided by the seller unless clearly stated otherwise. The seller is solely responsible for ensuring that information is accurate, current, complete, and lawful before and while it is published on the Platform.

Photos and media uploaded by a seller must truthfully depict the advertised vehicle and must not infringe another person's rights, copy third-party advertising material, include unlawful content, or mislead buyers about condition, availability, location, or ownership.

If a seller does not upload vehicle photos, Drivaroo may display Drivaroo-owned AI no-photo imagery or category artwork. These images are illustrative platform assets only and are not photos of the actual listed vehicle.

Vehicle catalog suggestions, badge, series, version, make/model prefill, registration or VIN lookup results, price guides, AI estimates, and other Platform tools are starting points only. They may be incomplete, outdated, or wrong. Sellers must verify details before publishing and buyers must verify details before relying on them.

Messages, enquiries, notes, reviews, uploads, and other user communications are user-generated content. You are responsible for what you send or upload. We may moderate, remove, preserve, or disclose content where required for safety, security, legal compliance, or enforcement of these Terms.

Buyers must use their own due diligence before purchasing or meeting a seller, including independent inspections, history checks, PPSR searches, identity checks, ownership checks, and professional advice where appropriate. Failure to verify listing details does not make Drivaroo responsible for errors or omissions in user-provided content.

You must not use the Platform for unlawful, fraudulent, harassing, defamatory, misleading, or infringing activity; to upload malware; to scrape, copy, reverse engineer, or harvest data without permission; or to circumvent fees, security measures, ranking systems, or usage limits.

You grant Drivaroo a non-exclusive, royalty-free licence to host, display, reproduce, moderate, resize, transform, and promote your listing content on the Platform and in reasonable marketing for the Platform, until you remove the listing or we remove it, subject to our legal retention needs.

Finance figures, price guides, AI estimates, and calculators on the Platform are indicative only unless expressly stated otherwise. Dealer finance offerings are the responsibility of the advertising dealer and any credit provider involved.

Listing fees, subscriptions, featured placements, reports, and other charges are described at the point of purchase or on relevant plan pages. Prices may include or exclude GST as stated.

Where card billing applies after a promotional period, you authorise us or our payment processor to charge your saved payment method in accordance with the billing flow you complete.

Dealer, Dealer Pro, featured listing, search boost, integration, and other paid tools are Platform services only. They do not guarantee views, leads, sales, search positions, finance approvals, or business outcomes.

Cancellation and refund rules for paid services are as shown at purchase and as required by applicable law.

To the maximum extent permitted by law, Drivaroo and its directors, officers, employees, contractors, agents, affiliates, and related bodies corporate are not liable for any indirect, incidental, special, consequential, or punitive loss; loss of profit, revenue, goodwill, opportunity, reputation, or data; or personal injury or property damage arising from or connected with use of the Platform, reliance on Platform tools, or any transaction between users, whether in contract, tort (including negligence), statute, or otherwise.

Where liability cannot be excluded but may be limited, our aggregate liability to you for all claims arising from or relating to the Platform in any 12-month period is limited to the greater of (a) AUD $100 or (b) the total fees you paid to Drivaroo for the Platform in that period (excluding amounts paid to other users for vehicles or to third-party providers).

You use the Platform, listings, AI tools, catalog lookups, finance calculators, notifications, integrations, and third-party links at your own risk. We do not warrant uninterrupted, error-free, secure, or complete operation.

You assume all risks of inspecting vehicles, test drives, meeting other users, handovers, payments, deposits, transport, registration transfers, and off-platform communications. You should meet safely, verify identity and ownership, and obtain professional advice where appropriate.

You indemnify and hold harmless Drivaroo and its directors, officers, employees, contractors, agents, affiliates, and related bodies corporate from and against any claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from your use of the Platform, your listings, photos, messages, enquiries, uploads, data, breach of these Terms, or violation of any law or third-party rights.

To the maximum extent permitted by law, you release Drivaroo and its related parties from claims and demands of every kind arising out of or in any way connected with disputes between users, vehicle condition or title, in-person meetings, test drives, handovers, off-platform payments, user messages, reliance on Platform tools, or conduct of any user or third party, except where such a release is not permitted by law.

You acknowledge that Drivaroo does not control users and is not responsible for their acts or omissions, including misrepresentation, non-performance, inaccurate listing information, unlawful content, payment failure, or unlawful conduct.

The Platform, Drivaroo branding, software, interface design, written content, workflows, generated Drivaroo stock imagery, category artwork, and original platform materials are owned by or licensed to Drivaroo. You must not copy, modify, scrape, train on, reverse engineer, or exploit them except as permitted by law or with our written consent.

Drivaroo-owned no-photo and category images are illustrative platform assets. They are not photos of a specific listed vehicle unless we clearly say so.

Third-party trademarks, vehicle names, provider names, and brand identifiers remain the property of their owners. Their appearance on the Platform is nominative or descriptive only and does not imply endorsement, sponsorship, affiliation, or approval.

We handle personal information in accordance with our Privacy Policy, available at /privacy, and as required by the Privacy Act 1988 (Cth) and applicable Australian Privacy Principles.

By using the Platform, submitting an enquiry, publishing a listing, subscribing, or asking us to connect you with a provider, you acknowledge that we may collect, use, and disclose information as described in the Privacy Policy, including to service providers and nominated finance, insurance, payment, email, analytics, hosting, and support providers.

We may assign or transfer these Terms, the Platform, our business assets, and associated records to a successor or acquirer as part of a restructure, merger, sale, investment, or acquisition of Drivaroo, subject to applicable law and our Privacy Policy.

You may not assign your account or obligations without our written consent.

These Terms are governed by the laws of South Australia, Australia. You submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

Before commencing court proceedings, parties should attempt to resolve disputes in good faith by contacting us at the details below.

Questions about these Terms: support@drivaroo.com. General enquiries: /contact.

Legal entity: Drivaroo Pty Ltd (ACN 698 225 857). Last updated: 25 May 2026.